A Day in the Life
You sell jewellery and gemstones to retail customers — guiding purchases with product knowledge, handling valuations and certifications, and building customer relationships that drive repeat business and referrals.
- Welcome and assist customers browsing jewellery and gem collections
- Provide knowledgeable guidance on gem quality, metal types, and design options
- Explain GIA grading reports and gem certification documents to buyers
- Process sales transactions and handle custom jewellery order intake
- Arrange valuations and insurance certification for customer purchases
- Manage display cases and jewellery inventory security
- Handle jewellery repairs by coordinating with the workshop
- Build and maintain customer relationships for anniversaries, gifting, and repeat purchases
Work Environment
INDOORTeam: SMALLFORMALRemote: NONE
Jewellery retail store — secure, aesthetically presented environment with display cases, lighting optimised for gem brilliance, and private consultation areas for high-value purchases. Sri Lanka's jewellery retail sector is concentrated in Colombo (Kollupitiya, Bambalapitiya, Pettah) and Ratnapura (gem trading hub).
Skills Required
Technical Skills
Gem identification and quality evaluationJewellery design knowledge (metals, settings, hallmarking)Certificate and grading report interpretationPOS system and inventory managementCustom jewellery order taking and specification
Soft Skills
Customer relationship buildingLuxury sales confidence and persuasionIntegrity and trustworthiness with high-value itemsPatience with discerning customersProfessionalism and personal presentation
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